Privacy Policy
Last updated: 30 June 2026
At Core Community, we value trust, care, and privacy. This Privacy Policy explains how we collect, use, store, and protect the personal information you share with us through our website, email sign-up forms, enquiries, bookings, and other studio communications.
Core Community is located at 1 Lyndhurst Terrace, Central, Hong Kong.
1. Information We Collect
We may collect personal information when you:
- sign up for our newsletter or studio updates
- submit an enquiry through our website or social channels
- book a class, private session, event, or consultation
- contact us by email, phone, WhatsApp, or other messaging platforms
- attend the studio or communicate with our team
The information we collect may include:
- your name
- email address
- phone number
- booking or enquiry details
- communication preferences
- any information you choose to share with us in your message
We only collect information that is reasonably necessary for our studio operations, communications, and client care.
2. How We Use Your Information
We may use your personal information to:
- respond to your enquiries
- send you studio news, class updates, event invitations, and other Core Community communications
- manage bookings, appointments, and client relationships
- improve our website, services, and studio experience
- meet any legal, regulatory, or administrative requirements
If we send you marketing or newsletter emails, we will only do so where we have your consent or where permitted by applicable law. You may unsubscribe or opt out at any time.
3. Direct Marketing
With your consent, we may use your name, email address, and/or phone number to send you updates about Core Community, including Pilates, Gyrotonic, classes, workshops, events, offers, and studio news.
We will not use your personal data for direct marketing unless we have received your consent or indication of no objection, as required under Hong Kong’s Personal Data (Privacy) Ordinance.
You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
4. Sharing Your Information
We do not sell your personal information.
We may share limited personal information with trusted service providers who help us operate our studio and communications, such as:
- email newsletter platforms
- booking or scheduling systems
- website hosting providers
- payment processors
- professional advisers or administrative service providers
These providers may only use your information for the purpose of helping us provide our services.
We may also disclose personal information if required by law or to protect our legal rights.
5. Storage And Security
We take reasonable steps to keep your personal information secure and protected from unauthorised access, loss, misuse, or disclosure.
Your information may be stored in Hong Kong or with trusted cloud-based service providers outside Hong Kong. Where this happens, we take reasonable care to work with providers that maintain appropriate privacy and security standards.
6. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
If you unsubscribe from our emails, we may retain a record of your email address to ensure we do not contact you again for marketing purposes.
7. Accessing Or Correcting Your Information
You may request access to, or correction of, the personal information we hold about you.
To make a request, please contact us using the details below. We may need to verify your identity before processing your request.
8. Unsubscribing Or Withdrawing Consent
You may withdraw your consent to receive marketing communications at any time.
You can do this by:
- contacting us directly by email
After you unsubscribe, we will stop sending you marketing communications. We may still contact you where necessary for booking, service, administrative, or legal purposes.
9. Third-Party Links
Our website or communications may include links to third-party websites, platforms, or services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before sharing personal information with them.
10. Updates To This Policy
We may update this Privacy Policy from time to time. The latest version will be posted on our website with the updated date shown above.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Core Community
1 Lyndhurst Terrace, Central, Hong Kong
Email: hello@corecommunityhk.com